Mr Saker gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online. To ensure your satisfaction, you can request a return or an exchange *within 30 days from the date you receive your order*.

If you are dissatisfied with your purchase, please contact us at support@mrsaker.com or through our online form.

RETURN/EXCHANGE CONDITIONS

1. Items must be sent back within 30 days of the delivery date.

2. Items must be unworn, unwashed, and have original tags attached.

3. Clearance items and final sale items are not returnable or returnable for exchange only.

4. Free gifts are non-refundable or non-returnable.

 

HOW TO RETURN OR EXCHANGE

1. Contact Customer Service with order information and a brief description of your reason, indicate if you would like a refund or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.

2. We will review your request and get back to you ASAP.

3. If your return request is approved, send the item(s) back to us through your local post office at your own expense. Provide us with the tracking number for the returned parcels for follow-up purposes.

4. We will process your return or exchange within 5 business days after we receive your parcel.

*Note:

• We understand that the return process can be slow and that return shipping costs can be significant. Therefore, we offer an alternative solution: our Re-dispatch Service. With this service, you can keep and handle the old item(s) yourself without sending it back to us. We will arrange to ship a new item(s) to you at our expense. This way, you only need to wait for the new item(s) that meets your needs. For more details, please contact our Customer Service team.

• Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.

• Please do not send your return to the address on your package or the office address on the website. That is not our return address and will affect the processing of your return. The return address will be provided to you by mail after submitting the application

• Please be sure to double-check your returns before. We are not responsible for the return of non-MrSaker products.

• We are not responsible for shipping costs that may incur regarding the return of a product.

• We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

 

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Mr Saker in case of returns.

Once your package reaches us, please allow 5 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. If more than 10 business days have passed since we’ve approved your return, please contact us through our online form.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

ITEM NOT RECEIVED

If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim.
Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.

Mr Saker does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

ORDER CANCELLATION

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied to cover warehouse processing expenses. We will NOT accept order cancellation request if the orders have already been shipped.

 

CONTACT US

If you have any other doubts or difficulties during the return process, please feel free to contact us through our online form, we will be always online and welcome your consultation.